Frequently Asked Questions
Everything you need to know about your Citizen timepiece purchase.
Are Citizen watches covered by a warranty?
Yes, all Citizen watches purchased through our store come with a 5-year limited warranty covering manufacturer defects and internal movements.
How does the Eco-Drive technology work?
Eco-Drive technology converts any light source—natural or artificial—into energy, which is stored in a permanently rechargeable power cell, eliminating the need for battery replacements.
What is your return policy for watches?
We offer a 30-day return policy for unworn watches in their original packaging with all tags and protective films intact.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
How can I adjust the metal bracelet on my new watch?
We recommend visiting a local professional jeweler for sizing to ensure the pins are correctly secured, though many of our models include adjustable links that can be modified with standard watch tools.
Are Citizen watches water-resistant?
Most Citizen watches are water-resistant to at least 30 meters. However, specific ratings vary by model, and we recommend checking the case back for the exact ATM rating before exposing it to water.